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FAQ

Who can see the personal information I provided to black Up?

If you give us your email address, phone number or mailing address, you may receive emails, calls or periodic messages from us about our products, services or upcoming events. You can unsubscribe at any time from our mailing lists by contacting us at the address below or by following the link "unsubscribe" contained in each of our emails. You can also change your preferences at any time in your account.

In accordance with the provisions in force, you have the right to access, rectify, limit, oppose and delete personal information about you. You can also withdraw your consent at any time. To exercise these rights, you must send us a request:

  • By E-mailing a request to service-conso@blackup.com
  • By writing to the following address:

BLACK UP
16 Avenue Pierre 1er de Serbie
75116 Paris
France

How do I have access to my personal data?

Log in to your account in the top right corner of the website. In your account you can change or delete any information you want. For more details, you can contact our customer service at : service-conso@blackup.com

What do I need to do if I forgot my password?

Click on the log in button in the top right corner of the page then click on "Forgot my password". You will then be able to enter your email address to receive your new password and proceed to the change of your password following the steps.For more details please contact our customer service : service-conso@blackup.com

Can I change my account settings?

You can change your personal settings and data at any time by logging in to your personal space.

How do I delete my account?

To delete your account, please contact our customer service at : service-conso@blackup.com