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FAQ

Where can I learn how to use your products?

Unfortunately, our brand do not provide makeup lessons. You can find all of our application tips on our product sheets on the website, on our Youtube Channel and in store.

Why my favorite product is no longer sold?

Sometimes, we stop some ranges or products and have some new ones coming. They may be sold again during private sale or exclusive offers. If not, we kindly invite you to discover the new products.

I have a concern about a product formula. Who do I talk to?

You can find the products formula on the packagings or on the website. If you want more details, or specific questions, please feel free to contact our customer service at : service-conso@blackup.com

Do you offer samples?

You can order samples directly on the website in the "Samples" category.

Samples are free, but delivery is not. You can also go to a store and get some tips from our make up Artists.