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FAQ

Where can I buy black Up products?

Black Up products are sold in more than 100 points of sell in France such as Sephora, Nocibé, Marionnaud and other resellers. You can also buy the products on our website www.blackup.com. To find a Black Up point of sell got to the store locator page.

Do you ship abroad?

We do ship worldwide on our online store www.blackup.com. However, United Kingdom is taken in charge on www.blackup.co.uk and the United States on www.blackupcosmetics.com 

Do you deliver PO boxes?

Unfortunately, we do not deliver PO boxes/ Thank you for providing a real postal address.

What happens when one items of my order is no longer available?

Your order will be ship without the item mentionned. Our customer service will then contact you to proceed to the refund or replacement of the missing item. For more information please contact our customer service : service-conso@blackup.com

What are the payment methods available?

Here are the payment methods available on our website www.blackup.com : Credit Card, Visa, Mastercard and Paypal. Each order can be controlled and submitted for validation by our customer service.

How do I track my order?

Once your order is validated, you will receive a confirmation email, then a preparation email, and finally a tracking number to follow your order.

What is your return policy?

In the case that you receive a damaged product, we will process to a replacement.You just need to send it back with the invoice whithin 3 weekds after delivery. For other cases, products have to be returned in their original conditionning and packing process. Not opened as mentionned in the General Sales Conditions policy online.

Every parcel will have to be returned to the address below:

blacklUp

E-Commerce Department

16 avenue Pierre 1er de Serbie

75116 Paris - France

All risks due to the return of the items are due by the Client.