BLACK UP products are sold in over 100 retail outlets in France, including several Sephora, Nocibé, Marionnaud and other retail partners, and on the website www.blackup.com . To find a blacklUp store, go to our “ Find a retail outlet ” section.

We ship worldwide through our online store www.blackup.com .

Unfortunately, we do not deliver to PO boxes. Please provide a complete physical address.

Your order will be delivered without the affected product. Our customer service team will then contact you to arrange a refund for the missing item or a replacement. You will not be charged for the additional delivery. For further information, please contact customer service at service-conso@blackup.com

The following payment methods are currently accepted on our e-commerce site www.blackup.com : Carte Bleue, Visa, Mastercard, AMEX, Apple Pay, Shop Pay, and PayPal. All orders are subject to verification and validation by our customer service team.

Once your order has been paid, you will receive a confirmation email, a preparation email, and then a delivery email with a tracking link to keep you informed of your order's shipment. We ship with Colissimo. This tracking link will redirect you directly to their service.

In the event that you receive a defective product, we undertake to exchange it for you. Simply return it to us with the invoice within 3 weeks of receiving the package. For other cases, the products must be returned in their original packaging, unopened, and suitable for resale in new condition, following the procedure described in the General Terms and Conditions of Online Sales.

All packages must be returned to the following address:

BEAUTY CREATION - CUSTOMER SERVICE

10 SINGER STREET

75016 PARIS FRANCE

Any risk associated with returning products is the responsibility of the Customer. blacklUp recommends that its customers subscribe to a package tracking option to avoid any inconvenience in the event of loss or theft of products during return transport.

Unfortunately, our brand does not offer makeup classes or private lessons to its customers. You can find all our application tips directly in our product pages, on our YouTube channel, or by visiting a store to benefit from the advice of our team of Makeup Artists.

We sometimes remove products from sale to make way for new ones. These products may be put back on sale during special sales or specials. If this is not the case, we invite you to discover the new products in the range.

You can find the full composition of our products on our packaging or in our product sheets. If you would like more details, or have a specific question, do not hesitate to contact our customer service, who will forward your request to the relevant department: service-conso@blackup.com

All personal information you provide to us is strictly confidential. It is intended to save you time when placing your order and to maintain your account. Personal information, including email addresses, is not rented, sold, exchanged, or shared with other service providers.

In accordance with Law No. 78-17 of January 6, 1978, relating to information technology, files, and civil liberties, the processing of personal information collected on the site has been declared to the National Commission for Information Technology and Civil Liberties. You have the right to access, modify, rectify, and delete data concerning you. To exercise this right, you must send a letter by post to black|Up customer service, 16 avenue Pierre 1er de Serbie 75116 Paris, stating your last name, first name, address, and, if applicable, customer number.

Log in to your account by clicking "Login" in the top right corner of the page, then enter your email address and password in the pop-up window. In "My Account" in the top right corner of the page, you will have access to your account/personal information. For further information, please contact customer service.

Click the "Login" button at the top right of the page and then click "Forgot your password?" You can then re-enter your email address and begin the password recovery process. For further information, please contact customer service.

You can change your account settings and personal information at any time.

To delete your account, please contact our customer service: service-conso@blackup.com

Contact our customer service who will forward your application to the relevant department: service-conso@blackup.com

We do not yet offer a business discount. This project is currently under review to see if it can be developed on our website. Be sure to subscribe to our newsletter to be the first to know about our new offers.

If you are a journalist or influencer, please contact us at presse@blackup.com . For all other partnership requests, please write directly to our customer service team, who will forward your request to the relevant department: service-conso@blackup.com

You can reach our customer service from Monday to Thursday from 10 a.m. to 5 p.m. and Friday until 4 p.m. at the following number: 01 49 96 47 90

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