In accordance with the provisions of Article L. 221-18 of the French Consumer Code, the Customer has a period of fourteen (14) calendar days, from the date the order was delivered, to notify CREATION BEAUTE COSMETIQUE of their intention to exercise their legal right of withdrawal.

The Customer has a period of fourteen (14) days, to return the product(s), at their own expense.

However, in accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal may not be exercised in the following cases: the supply of goods made to the Customer's specifications or clearly personalised, the supply of goods that are liable to deteriorate or expire rapidly, the supply of goods that have been unsealed by the Customer after delivery and which cannot be returned due to health protection or hygienic reasons.

The Customer shall return products, at their own expense, with any seals intact and in an unused and re-saleable condition, in their original packaging, along with the return slip available at the following address : return slip. 

Any Product is to be returned to the following address :

CREATION BEAUTE - SERVICE CLIENT

4 RUE DU GÉNÉRAL LANREZAC

75017 PARIS FRANCE

Shipping cost is at the expense of the Customer. For the Customer’s protection, CREATION BEAUTE COSMETIQUE recommends that the Customer requests a proof of postage as black|Up will not be liable for lost returns.

If the aforementioned conditions are met, bCREATION BEAUTE COSMETIQUE will proceed with the exchange or a credit note in the form of a discount code, with the exception of any return shipping fees, at the latest within fourteen (14) days after receiving the product(s) and return slip.

In the event of a partial return, CREATION BEAUTE COSMETIQUE will only exchange or emit a credit note of the value of the returned products and not the shipping cost, as the Customer will have benefited from the delivery service for the items that have been kept and delivery charges do not change according to the volume of products that has been ordered.

In the event of a partial return of products which were subject to a promotional offer, including discounts and gifts with purchase, gifts granted by CREATION BEAUTE COSMETIQUE related to the purchase of one or several Products must be returned to CREATION BEAUTE COSMETIQUE. In the even of a partial return, products kept by the Customer will be invoiced based on their initial price, without application of the promotion.