Where can I buy black Up products?

Black Up products are sold in more than 100 points of sell in France such as Sephora, Nocibé, Marionnaud and other resellers. You can also buy the products on our website www.blackup.com. To find a Black Up point of sell got to the store locator page.

Do you ship abroad?

We do ship worldwide on our online store www.blackup.com. However, United Kingdom is taken in charge on www.blackup.co.uk and the United States on www.blackupcosmetics.com 

Do you deliver PO boxes?

Unfortunately, we do not deliver PO boxes/ Thank you for providing a real postal address.

What happens when one items of my order is no longer available?

Your order will be ship without the item mentionned. Our customer service will then contact you to proceed to the refund or replacement of the missing item. For more information please contact our customer service : service-conso@blackup.com

What are the payment methods available?

Here are the payment methods available on our website www.blackup.com : Credit Card, Visa, Mastercard and Paypal. Each order can be controlled and submitted for validation by our customer service.

How do I track my order?

Once your order is validated, you will receive a confirmation email, then a preparation email, and finally a tracking number to follow your order.

What is your return policy?

In the case that you receive a damaged product, we will process to a replacement.You just need to send it back with the invoice whithin 3 weekds after delivery. For other cases, products have to be returned in their original conditionning and packing process. Not opened as mentionned in the General Sales Conditions policy online.

Every parcel will have to be returned to the address below:


E-Commerce Department

16 avenue Pierre 1er de Serbie

75116 Paris - France

All risks due to the return of the items are due by the Client.

Where can I learn how to use your products?

Unfortunately, our brand do not provide makeup lessons. You can find all of our application tips on our product sheets on the website, on our Youtube Channel and in store.

Why my favorite product is no longer sold?

Sometimes, we stop some ranges or products and have some new ones coming. They may be sold again during private sale or exclusive offers. If not, we kindly invite you to discover the new products.

I have a concern about a product formula. Who do I talk to?

You can find the products formula on the packagings or on the website. If you want more details, or specific questions, please feel free to contact our customer service at : service-conso@blackup.com

Do you offer samples?

You can order samples directly on the website in the "Samples" category.

Samples are free, but delivery is not. You can also go to a store and get some tips from our make up Artists.

Who can see the personal information I provided to black Up?

If you give us your email address, phone number or mailing address, you may receive emails, calls or periodic messages from us about our products, services or upcoming events. You can unsubscribe at any time from our mailing lists by contacting us at the address below or by following the link "unsubscribe" contained in each of our emails. You can also change your preferences at any time in your account.

In accordance with the provisions in force, you have the right to access, rectify, limit, oppose and delete personal information about you. You can also withdraw your consent at any time. To exercise these rights, you must send us a request:

  • By E-mailing a request to service-conso@blackup.com
  • By writing to the following address:

16 Avenue Pierre 1er de Serbie
75116 Paris

How do I have access to my personal data?

Log in to your account in the top right corner of the website. In your account you can change or delete any information you want. For more details, you can contact our customer service at : service-conso@blackup.com

What do I need to do if I forgot my password?

Click on the log in button in the top right corner of the page then click on "Forgot my password". You will then be able to enter your email address to receive your new password and proceed to the change of your password following the steps.For more details please contact our customer service : service-conso@blackup.com

Can I change my account settings?

You can change your personal settings and data at any time by logging in to your personal space.

How do I delete my account?

To delete your account, please contact our customer service at : service-conso@blackup.com 

How do I apply at Black Up?

COntact our customer service who will transfer your application to the right department: service-conso@blackup.com

I am a student and I study Ethnic Marketing. I need to reach the Marketing Director who could provide me information about Black Up products.

Unfortunately, our data and figures are confidential, we cannot answer positively to your demand. We wish you all the success in your work and stay at your disposal for any question.

Is there a pro loyalty program, if yes, how do I apply?

We do not propose professional discounts so far. We are working on it to see if it can be developped on our website. Do not hesitate to subscribe to our newsletter to be aware of our exclusive offers.

Who do I contact for all other requests than clients (partnership, press, influencers, blogs...)?

If you are a journalist or influencer, do not hesitate to contact us to this email address: presse@blackup.com. For any other request such as partnership, please contact the customer service to this email address: service-conso@blackup.com

Phone number

You can contact our customer service from Monday to Thursday, from 10 am to 5 pm at : 00 (1)49 964 790

How to stay aware of the black Up news (corporate, product launches, interviews, events…) ?

Subscribe to our newsletter to be aware of exclusive offers, news and product launches.